MOSY Policies
Diversity, Equity, and Inclusion (DEI) Policies
Non-Discrimination Statement
The Missouri Symphony (MOSY) does not advocate, support, or practice discrimination based on race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation, disability, age, marital status, family/parental status, income, political beliefs, military status, pregnancy, breastfeeding, or childbirth. This applies to employment, programs, and activities.
Statement of Inclusivity
Through partnerships, systems, policies, and practices, the Missouri Symphony (MOSY) actively strives to be an inclusive organization that embraces diversity, equity, and inclusion in our stakeholders, staff, board, volunteers, students, musicians, and audiences, and recognizes the unique value that exists in all of humanity.
Donor Policies
Donor Privacy Policy
The Missouri Symphony ("MOSY," "we," "us," “or,” "our") maintains the highest level of
respect for the privacy of our donors and patrons.
The Missouri Symphony does not share, sell, trade, rent, or publish postal addresses, telephone
numbers, or emails of our donors and patrons.
We may collect and maintain certain information about you if you elect to provide it
to us. For example, you may provide information to us when you donate or register for an event,
when you purchase tickets through the Missouri Theatre Box Office, or when you request to receive
email communications about our performances and programs. The types of information we might collect
include, but are not limited to: name, street address, city, zip code, email address, phone number,
credit card number & expiration, whether you would like to make a donation, company affiliation if
any, and your interests relating to MOSY.
We may also use our phone and email lists to ask for your financial support directly
or indirectly. If you provide your email address, you automatically opt in to our email list and
will receive emails or newsletters with advance performance and ticket information, special offers,
and event opportunities for the Missouri Symphony. You may also receive occasional special-subject
emails, including requests for contributions.
You have the right to review the information that we have collected about you. To
review that information, please contact us in writing at The Missouri Symphony, PO Box 841,
Columbia, MO 65205.
You have the right to request that your personal information be removed from
solicitation and other mailing lists. To request removal, please contact us in writing at The
Missouri Symphony, PO Box 841, Columbia, MO 65205.
The Missouri Symphony may disclose information about you as required to comply with
any law, regulation, or legal request or to protect the rights, property, and safety of the
Missouri Symphony and our patrons.
Unless you specifically request anonymity, your name will be listed at the appropriate level with
the many other patrons who make generous gifts to the Missouri Symphony in our program book.
If you make a gift in honor or memory of someone, please inform us of an individual's name and
address to whom we can send a card acknowledging your contribution. We will not share the gift
amount.
Donor Rights
The Missouri Symphony takes donor privacy seriously. To assure that the Missouri Symphony merits
the respect and trust of the general public and that donors and prospective donors can have
complete confidence in our organization, the Missouri Symphony has adopted the Association of
Fundraising Professionals' Donor Bill of Rights¹:
I) To be informed of the organization's mission, of the way the organization intends to use donated
resources, and of its capacity to use donations effectively for their intended purposes.
II) To be informed of the identity of those serving on the organization's governing board and to
expect the board to exercise prudent judgment in its stewardship responsibilities.
III) To have access to the organization's most recent financial statements.
IV) To be assured their gifts will be used for the purposes for which they were given.
V) To receive appropriate acknowledgment and recognition.
VI) To be assured that information about their donations is handled with respect and with
confidentiality to the extent provided by law.
VII) To expect that all relationships with individuals representing organizations of interest to
the donor will be professional in nature.
VIII) To be informed whether those seeking donations are volunteers, employees of the organization,
or hired solicitors.
IX) To have the opportunity for their names to be deleted from mailing lists that an organization
may intend to share.
X) To feel free to ask questions when making a donation and receive prompt, truthful, and
forthright answers.
¹ Association of Fundraising Professionals (AFP), all rights reserved. Reprinted with permission
from the Association of Fundraising Professionals.
Last updated: 04.12.2021
Ticket Refunds and Exchanges
We’re sorry you are unable to attend our concert. All tickets are non-refundable. All sales are final. Performances, schedules, programs, and artists are subject to change.
You may exchange your tickets for another performance within the current season (subject to availability). Ticket exchange requests must be made at least 48 hours before the performance. We cannot handle exchanges involving tickets for past concerts or on concert evenings.
There is no charge for ticket exchanges to MOSY Serenade-level donors and above. There will be a $5.00 exchange fee for all others, including single-ticket buyers. You will be charged the price difference if any exchange results in a seat of greater value. Refunds are not available for exchanges to seats of lesser value.
Can’t use or exchange your ticket? Donate the ticket before the performance! Your seats will be released, and a tax donation receipt will be mailed when donated tickets are received before a concert.
Donation requests may be submitted up to 3 hours before the ticketed performance. <link to form>
Once you donate a ticket, your donation is final, and the ticket is immediately made available for resale.
There are no refunds for unused tickets.
If a concert is canceled, postponed, or rescheduled, MOSY staff will contact ticket holders as soon as possible with the options available.
Please note that ticket service fees cover the cost of selling a ticket and are non-refundable in any situation.