All tickets are non-refundable. All sales are final. Performances, schedules, programs, and artists are subject to change. You may exchange your tickets for another performance within the current season (subject to availability). Ticket exchange requests must be made at least 48 hours before the performance. We cannot handle exchanges involving tickets for past concerts or on concert evenings.
There is no charge for ticket exchanges to MOSY Serenade-level donors and above. There will be a $5.00 exchange fee for all others, including single-ticket buyers. You will be charged the price difference if any exchange results in a seat of greater value. Refunds are not available for exchanges to seats of lesser value.
Can’t use or exchange your ticket? Donate the ticket before the performance! Your seats will be released, and a tax donation receipt will be mailed when donated tickets are received before a concert. Donation requests may be submitted up to 3 hours before the ticketed performance. Once you donate a ticket, your donation is final, and the ticket is immediately made available for resale.
There are no refunds for unused tickets.
If a concert is canceled, postponed, or rescheduled, MOSY staff will contact ticket holders as soon as possible with the options available.
Please note that ticket service fees cover the cost of selling a ticket and are non-refundable in any situation.
